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The Real Power of OR

The Real Power of OR

When people have a choice, most people prefer AND. We want the new couch AND the large screen TV. We want the big house AND the cottage by the lake. The same thing...

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Where’s the Commitment?

Where’s the Commitment?

Many talk about commitment. But few live it. Commitment = binding to a course of action; pledge, promise or firm agreement. Why is this a challenging value? Because we...

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How Can I Help?

How Can I Help?

Such a simple question. Yet, it contains the power to change everything. While some tout they offer great service, others live it by asking everyone around them, “How...

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Trust and Doing the Right Thing

Trust and Doing the Right Thing

After you pay for your items at Sam’s Club – and many Walmart stores – you have to show your receipt to a store employee in order to leave the building. It kind of...

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